The following Terms and Conditions govern and apply to your use of or reliance on the Kuoma.ca website (the “Website”) as maintained by Groupe Kuoma Canada Inc. (“Kuoma”). 

By accessing and using the Website and its services, you agree to be bound by all the Terms and Conditions set forth herein. Kuoma may change these Terms and Conditions from time to time without notice, effective upon its posting to the Website. Your continued use of the Website will be deemed as your acceptance of the revised Terms and Conditions. 

1. Age of Use

You must be at least eighteen (18) years of age to use the Website and/or any of its services contained therewith. By using the Website, you represent that you are at least eighteen (18) years of age. Kuoma does not assume responsibility or liability for any misrepresentation of your age. 

2. Use of Site

The Website is owned and operated by Kuoma. Any and all content, data, design, graphics, photographs, images, audio, video, software, trademarks, service marks, trade names and other information (collectively, the "Content") contained in this Website are proprietary to Kuoma, its affiliates and/or third-party licensors. The Content is protected by Canadian and international copyright and trademark laws.

Except as set forth herein, neither the Website nor its Content may be, copied, reproduced, republished, uploaded, posted, transmitted, or distributed without the express prior written consent of Kuoma. Unauthorized use of such Content may violate applicable copyright, trademark or other intellectual property laws or other laws. You may download, print or reproduce the Content for your own informational purposes provided you agree to maintain any and all copyright or other proprietary notices contained in such Content on the Website. The use of such content, in whole or in part, for resale or distribution is strictly prohibited except with the prior written consent of Kuoma. To obtain written consent for such reproduction, please contact us by email.

Unless otherwise specified, our Website is for your personal and non-commercial use. Kuoma reserves the right to limit or terminate your access to the Website at any time. 

3. Accuracy of information

Although Kuoma takes every step to ensure the accuracy of the information included on the Website, we do not guarantee the accuracy or reliability of any product information and you agree that you purchase such products at your own risk. 

Kuoma takes no responsibility for errors or omissions in the content of the Website, including those relating to product descriptions, pricing, and availability. We reserve the right to correct, change or update information at any time without prior notice. Your sole remedy for the purchase of any product on the Website is to return it for a full or partial refund as set forth in the Return Policy.

4. Account & Password

To access certain parts of the Website, you may be asked to create an account and complete a registration process. When prompted for information, you agree to provide true, accurate, current and complete information as requested, and to update such information, as soon as possible, after any such information changes.

Any username or password created may only be used and accessed by you. You alone are responsible for keeping such information secure and confidential. You agree to immediately notify Kuoma of any unauthorized use of your username or password, or if you know or suspect that your information has been lost or stolen, has become known to any other person, or has otherwise been compromised. 

5. Payment and Pricing

All prices quoted on the Website are payable in Canadian Dollars and, unless otherwise stated, do not include taxes, fees, or shipping costs. Although we take great care in ensuring the accuracy of the content on our Website, typographical, illustrative or pricing errors may occur, we reserve the right to correct errors at any time. 

By purchasing our products and services, you confirm that you are the authorized user of the debit/credit card used for the transaction. 

While we make every effort to meet your needs, we reserve the right to limit quantities; reject, correct, cancel or refuse orders, and to terminate accounts, without limitation, if we believe that your conduct violates applicable law or is harmful to the interests of Kuoma or any third parties.

6. Shipping

Orders will be shipped within 2-7 business days of Kuoma receiving and accepting an order. If for any reason an order is delayed, we will notify you by email, as soon as possible. Orders will be shipped to the address provided by you, using the shipping method you have selected. Shipping costs are subject to change and depend on your selected method of delivery. Kuoma is not responsible for any lost or stolen packages or packages delayed by the carrier. 

7. Returns and Refunds Policy

If you are not fully satisfied with your purchase, you may request a refund within 30 days of receiving your item. All items must be in their original state and packaging and include their receipt. Items that are damaged and/or not in resalable condition may not be eligible for a refund.

Shipping fees and any shipping surcharges applied to certain items based on size, weight and destination are non-refundable.  

All refunds are processed using the same payment method that was used during the initial transaction.

Procedure for Return 

  • To request for refund, please fill out the return form that was included with your order or fill out the form here and send us an email to customerservice@kuoma.fi to request a return label. 
  • All products must contain their original tags and labels 
  • Place the product(s) in the packaging in which it was sent to you and insert the return form inside the package 
  • Attach the waybill for return that you requested by email on top of the package.
  • Your package must be returned to the nearest Canada Post service point. 

Problems with Deliveries or Faulty Products

If you receive an incorrect or faulty item, you must notify us of this immediately and no later than 14 days from the date of delivery, by sending an email to customerservice@kuoma.fi 

If a parcel has been damaged during delivery, a customer complaint must be submitted to the third-party logistics partner. 

8. Liability Disclaimer

Although we do our best to update and maintain the contents of the Website as accurately as possible, errors and/or omissions may occur. 

Accordingly, Kuoma makes no representations or warranties of any kind, express or implied, regarding the Website and/or any content provided therewith, all of which are provided on an “as is” and “as available” basis. Kuoma disclaims all warranties, express or implied, including, but not limited to, implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. Kuoma does not warrant that the functions on the site will be uninterrupted, error-free or free of viruses or other harmful components. 

In no event shall Kuoma be liable for any direct, indirect, incidental, special, or consequential damages that result from or in connection with the use of, or the inability to use the Website or any content or services, even if Kuoma has been advised of the possibility of damages. 

9. Indemnity

You agree to indemnify and hold harmless Kuoma, its affiliates, members, officers, employees, agents, and licensors from and against any and all losses, expenses, damages, claims, fines, penalties, costs and liabilities (including reasonable legal and accounting fees), resulting from your use of the Website.

10. Privacy

Kuoma respects your right to privacy of your information. Please review our Website Privacy Policy for details on how we collect, use and disclose and otherwise manage your personal information. 

11. Changes and Termination

Kuoma reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Website (or any part thereof) with or without notice. Further, Kuoma reserves the right to change these Terms and Conditions at any time and to notify you by posting an updated version of the Terms and Conditions on this Website. You are responsible for regularly reviewing the Terms and Conditions and your continued use of the Website after any such changes will be deemed as your consent to be bound by such changes. Your only right with respect to any dissatisfaction with these Terms and Conditions or any policy or content on the Website or its operation, is to stop visiting and using the Website.

12. Applicable Laws

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Quebec and the laws of Canada applicable therein, and any dispute is to be submitted to a court of competent jurisdiction in the judicial district of Montreal, Province of Quebec. If any provision of the present Terms and Conditions is deemed unlawful, void, or for any reason unenforceable, then such provision shall be severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

These Terms and Conditions and any and all other legal notices or statements posted on the Website, including the Privacy Policy, constitute the entire agreement between you and Kuoma with respect to the use of the Website, including the Content.

13. Notice

Notices to you may be made via email or regular mail, or in cases of changes to these Terms and Conditions or to the services offered by the Website, by posting notices or links of such notices on the Website itself. If you have any questions or comments regarding these Terms and Conditions, please contact us: